Terms & Condition

At Custom Packaging NYC, we understand how crucial it is that your packaging arrives promptly and in perfect condition. To that end, we have partnered with some of the most reliable and reputable shipping service providers worldwide – UPS, FedEx, and DHL.

We are dedicated to ensuring that your packaging gets to you as swiftly as possible. Our normal delivery time ranges between 5-7 business days. As soon as your product is ready for dispatch, you will receive an email with your tracking information, allowing you to keep a watchful eye on your package as it journeys to your door.

Furthermore, we are proud to say that our services are not limited to New York or the United States alone. We extend our shipping prowess internationally, crossing borders and oceans to bring high-quality, custom packaging to businesses around the globe.

However, it’s important for you to know that due to the personalized nature of our products, returns or refunds are not readily available. Each product is custom printed to meet the unique requirements of our customers, ensuring our packaging is as distinctive as your brand.

We’re committed to guaranteeing you’re delighted with your purchase, so if there are any issues with your order, please don’t hesitate to contact us. Despite our no-returns policy, we promise to work with you to ensure you’re satisfied with your transaction.

Thank you for choosing Custom Packaging NYC, we can’t wait to bring your creative vision to life!

Note: Please be aware that customs fees or import taxes for international orders are not included in your order cost and are due to the appropriate customs agency upon delivery. Please check the import fees and regulations in your country. We are not responsible these charges.