Terms & Condition

At www.custompackagingnyc.com, we are committed to providing top quality, personalized packaging services. Our mission is to meet and exceed your expectations by designing your product from scratch according to your specific requirements. And as part of this commitment, we have implemented a fair and clear refund policy to ensure your complete satisfaction.

A good refund policy builds trust and confidence, leading to a healthier relationship with our customers. It asserts our confidence in our products and our concern for your satisfaction. So, we encourage you to familiarize yourself with our refund processes, terms, and conditions outlined below.

Our Refund Criteria

We stand behind the quality of our products and are always ready to address any issues. The main criterion for a refund is a damaged item. If your order arrived damaged or not entirely to your specifications, please let us know.

Our Refund Process

When you receive your order, please inspect it carefully. If you find any damage or discrepancies, we urge you to initiate the refund process within seven days of receiving your order. Here is a step-by-step guide on how you can do this:

  1. Contact us at [email protected] stating your issue clearly.
  2. Be sure to include necessary details such as your order number, the nature of the damage, and any supporting images or documents.
  3. Our support team will review your claim and guide you through the next steps.
  4. After we validate your claim, we’ll process your refund.

Please note, each product we design is produced from scratch, based on the customer’s unique requirement. Consequently, if your order is produced and delivered as per your requirement, a return or refund will not be viable.

Exceptions to Our Refund Policy

Every rule often has an exception, and so do we. Items on sale are excluded from being returned or refunded. Be sure to consider this before making your purchase.

Your Satisfaction, Our Priority

Treating our customers with respect and care is at the heart of everything we do. We assure you that filing a refund claim will not affect our commitment to serving you. We handle every refund request diligently, and our team strives to streamline the process to make it as hassle-free as possible for you.

If you have any concerns relating to our refund policy or any other thoughts you’d like to share, we’d like to hear from you. Please don’t hesitate to get in touch with us at [email protected].

Making your custom packaging journey an exceptional one is our ultimate goal. We value your satisfaction above all and are here to assist and support you every step of the way.